How we work
Information required before start: Briefing
A detailed feedback exchange and initial briefing wherein you explain the project and what you expect to receive is key to a successful branding or web design experience.
How can I contact you?
Communication is key when it comes to successfully working together. We will actively keep in touch using zoom meetings, organized and scheduled phone calls as well as email. We are available from 10 AM to 6 PM Mondays to Fridays.
Communication with our clients
We love working with you under respectful and professional communication. Slow communication will result in slow turnaround times. Text messages and whatsapps are great as a personal basis, however, when it comes to our projects we like to keep everything organized and use our email as the main communication channel.
Our team will always look for your brand success and the best for the project.
We know how stressful can be sometimes to launch a brand. Please remember to maintain mindful, loving, and trusted communication at all times.
Terms & Conditions
We work with mindful entrepreneurs and business owners. We manage our projects following processes created based on our experience. Rushing our team members, ignoring our process, any signs of disrespectful communication, after-hour phone calls, or text messages may result in the termination of our contract. Our initial fee is
non-refundable in all cases.
We will do our best to work together, always reserving the right to end our relationship if the communication codes above described are not addressed.
Payments should be made on time as described in our agreement.
Late payments may also result in delays or early termination.
What I need to start my website?
It is required to start creating your web design and e-commerce: all images, product descriptions, copywriting, and site map. We start once we receive everything. This required content is necessary for us to work in your project and might cause delays in delivering your website if not received on time.
Prices do not include platform costs, Squarespace or Shopify fees, Domain fees, stock photography, font licenses, and any additional tool that may need to be purchased for your project. We will notify you and the cost will be added to an additional invoice.
Whats your timeline for web design?
Depending on the complexity of the project. Usually, the process takes about 4-9 weeks after the design is approved if all content described above is received.
Can I have my website ready in less than 2-3 weeks?
We can design simple on-brand websites. Please ask for availability.
What's your timeline for a logo and brand book design?
The process of brand creation can take from 2 to 6 weeks.